Privacy Policy
Updated as of January 2024
Mohammed Al Sahab Foundation, owner of Reservation Quest (RQ) (“Reservation Quest,” “RQ,” “we”), provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of personal information received from users of this website (“Website”) and all other products and services, including mobile applications, owned, controlled or provided by RQ, and all content provided as part thereof (“Services”).
This Privacy Policy may be updated from time to time for any reason, at our sole discretion. We will notify you of any material changes to our Privacy Policy by posting them on our website. We encourage you to review this Privacy Policy regularly to be aware of any changes. By using or accessing the website, you accept the practices described in this Privacy Policy and consent to our processing of your information as described in this Privacy Policy, now and as amended by us.
If you have any questions or comments about this Privacy Policy or our use of your personally identifiable information, please contact us at [email protected].
Personal Data
We collect your personal data, as a user, when you voluntarily choose to register with RQ. We use this data to provide and improve our services, as described in this Privacy Policy and our Terms and Conditions.
Examples of personal data include:
- First name
- Last name
- Address
- Phone number
- Date of birth
- Billing and Credit Card Information
Third Party Personal Data
We also collect your personal data from certain third parties, including but not limited to your customers. We use this data to provide and improve our Services and facilitate communication between you and these third parties, as described in this Privacy Policy and our Terms and Conditions.
You warrant to RQ that any personal data you provide to us about any individuals from third parties was obtained by you with the full consent of such third party and that such third party has not informed you of their wish to opt out of receiving communications from RQ.
Use of Personal Data
RQ uses the personal data you provide in a manner consistent with this Privacy Policy or any applicable Service Agreement.
- If you provide your personal data for a particular reason, we may use it in relation to the reason for which you provided it.
- We will use the personal data you enter during registration to manage access to the Website.
- We may contact your clients to inform them of products and services that you and other RQ Professionals may offer.
Your customers will have the opportunity to opt out of receiving communications from RQ.
Payment and Transaction Data
We collect payment and transaction data to complete your orders on the Website or through the Services, such as:
- Name
- Payment card information
- Bank account number
- Billing Information
- Transaction history
RQ does not have access to payment card numbers. Our payment processor, PayTabs, will collect the financial information necessary to process your payments in accordance with its privacy policy.
Non-identifiable personal information
We may collect non-identifiable personal information when you register or use certain services. This information is not sufficient to identify you or communicate with you or your customers.
Examples include:
- Demographic data (age, education level, occupation, geographic location, gender)
- IP addresses
- Types of browsers
- Domain names
RQ may use this information to track visitor numbers and analyze usage patterns.
Collected personal data
We may analyze personal data in aggregate form. This information does not personally identify you or your customers. We may share aggregated data with affiliates, agents, and business partners to improve services.
Cookies
We may use cookies to improve functionality and analyze website usage.
Sharing information
We only share your personal information in the following cases:
- Authorized Service Providers – Companies that fulfill orders, process payments, deliver packages, provide customer service, etc.
- RQ Affiliates – to provide related products and services.
- Business partners – if you participate in promotions, contests, or sweepstakes.
We may also disclose information:
- In response to legal requests, such as subpoenas.
- To investigate fraud, protect rights, or comply with law enforcement.
- During corporate transactions, such as mergers or acquisitions.
Analytics
We may use Google Analytics for analytics.
UXCam
UXCam Logs:
- Number of user downloads
- Interaction patterns (clicks, scrolls)
- Device details
Both services help improve our app.
Children
The Site and Services are not intended for children under 13 years of age.
يجب على الأطفال بعمر ١٣ عامًا فأكثر الحصول على إذن من والديهم لاستخدام خدماتنا.
باستخدامك الموقع، فإنك تؤكد أن عمرك لا يقل عن ١٨ عامًا.
Links to other sites
This Privacy Policy applies only to this website and not to third-party websites.
Protection
We take precautions to protect your data, but we cannot guarantee its complete security. Information is transmitted through third-party infrastructures beyond our control.
Unsubscribe Policy
If you change your mind about receiving information from us, please contact us as described above.
Changes to the Privacy Policy
RQ may update this Privacy Policy at any time. We encourage visitors to frequently check this page for any changes. Your continued use of our Services following any changes indicates your acceptance of the updated Privacy Policy.
English 
العربية