Privacy Policy
Updated as of January 2024
MOHEMT ALSAHAB Establishment, the owner of Reservation Quest (RQ) (“Reservation Quest”, “RQ”, “we” or “us”), provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use, and disclosure of personally identifiable information received from users of this website (the “Website”) and all other products and services, including mobile applications, owned, controlled, or offered by RQ, and all content offered as a part thereof (the “Services”).
This Privacy Policy may be updated from time to time for any reason, at our sole discretion. We will notify you of any material changes to our Privacy Policy by posting the new Privacy Policy on our Website. You are advised to consult this Privacy Policy regularly for any changes. By using or accessing the Website, you accept the practices described in this Privacy Policy and consent to our processing of your information as set forth in this Privacy Policy, now and as amended by us.
If you have any questions or comments about this Privacy Policy or our use of your personally identifiable information, please contact us at [email protected].
Personal Data
We collect personal data from you, the user, when you voluntarily choose to register with RQ. We use the personal data we collect to provide and improve our services, and as otherwise set forth in this Privacy Policy and in our Terms and Conditions.
Examples of personal data include:
- First name
- Last name
- Address
- Email address
- Telephone number
- Birth date
- Billing and credit card information
Third Party Personal Data
We also collect personal data from you about certain third-party individuals, including but not limited to your clients. We use this data to provide and improve our services, facilitate communication between you and such third parties, and as otherwise set forth in this Privacy Policy and in our Terms and Conditions.
You warrant to RQ that any personal data you provide us about any third party individuals was obtained by you with full consent from such third party and that such third party has not communicated to you that they wish to opt out of receiving communication from RQ.
Use of Personal Data
RQ uses the personal data you provide in a manner that is consistent with this Privacy Policy or with any applicable service-specific agreement.
- If you provide personal data for a certain reason, we may use it in connection with the reason for which it was provided.
- We will use personal data you input during registration to administer access to the Website.
- We may contact your clients to inform them about products and services that you and other RQ professionals may offer.
Your clients will have the opportunity to opt out of receiving communications from RQ.
Payment and Transactional Data
We collect payment and transaction data to complete your orders on the website or through the Services, such as:
- Name
- Payment card information
- Bank account number
- Billing information
- Transaction history
RQ does not have access to payment card numbers. Our payment processor, Pay Tab’s, will collect the financial information necessary to process your payments in accordance with their privacy policy.
Personally Non-Identifiable Information
We may collect personally non-identifiable information at the time of registration or when you use certain services. This data is not sufficient to identify or contact you or your clients.
Examples include:
- Demographic data (age, education level, profession, geographic location, gender)
- IP addresses
- Browser types
- Domain names
RQ may use this information to track visitor numbers and analyze usage patterns.
Aggregated Personal Data
We might analyze personal data in aggregate form. This information does not personally identify you or your clients. We may share aggregate data with affiliates, agents, and business partners to improve services.
Cookies
We may use cookies to enhance functionality and analyze Website usage.
Sharing Information
We do not share your personal information except in the following cases:
- Authorized service providers – Companies that fulfill orders, process payments, deliver packages, provide customer service, etc.
- RQ affiliates – To provide relevant products and services.
- Business partners – If you participate in promotions, contests, or sweepstakes.
We may also disclose information:
- In response to legal requests such as subpoenas.
- To investigate fraud, protect rights, or comply with law enforcement.
- During corporate transactions like mergers or acquisitions.
Analytics
We may use UXCam and FullStory for analytics.
UXCam
UXCam records:
- Screens visited
- Interaction patterns (taps, scrolls)
- Device details
FullStory
FullStory records:
- Pages visited, links clicked, text entered
- IP address, browser, and OS data
Both services help improve our app.
Children
The Website and services are not intended for children under 13.
Children aged 13 or older should have parental permission to use our services.
By using the Website, you confirm that you are at least 18 years old.
Links to Other Websites
This Privacy Policy applies only to this Website, not to third-party sites.
Security
We take precautions to protect your data but cannot guarantee complete security. Information travels through third-party infrastructures beyond our control.
Opt-Out Policy
If you change your mind about receiving information from us, please contact us as specified above.
Changes to the Privacy Policy
RQ may update this Privacy Policy at any time.
We encourage visitors to check this page frequently for changes.
Your continued use of our Services after changes indicates your acceptance of the updated Privacy Policy.
